Return Policy

We accept return and exchange for size and defect items only.

Return and exchange are only allowed once for every order.

Items must be unworn, unwashed, unused and in their original selling conditions, with their tags intact and with all the original packing materials.

Purchase of sale items and accessories are final and cannot be returned or exchanged except they are in cases of defect.

 

To start a return and exchange request, please:

  1. Contact us through ameniehk@gmail.com or WhatsApp (Tel. 46368735) within 3 calendar days from the date receipt of your order is acknowledged with your order number, size that you would like to have in exchange, and photograph of defect item showing the defect if applicable.
  2. Pack the item in its original packing materials after we validate and confirm your return request.
  3. Send your parcel to SF Store 852G with Amenie (Tel. 46368735) as recipient using SF Express. Return parcels are required to reach us within 7 calendar days from the date receipt of your order is acknowledged.

 

You are responsible for the item until it reaches us and kindly retain all proof of mailing until our acknowledgement. 

Kindly note that all return parcels are dealt via mailing only. If we accept your return, we will arrange exchange as soon as possible and generally within 5 working days from the day on which we receive the returned product.

If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for exchange.  Your parcel will be returned to you through SF Express with shipping fee collect at delivery without prior notice in such case.

Any risk arising from the return and exchange process will be at your own cost.

 

Examples NOT Eligible for Exchange
 
  • Product with sewing line, small spot, crease that are not affecting the functionality of the product
  • Product that is stained with smell
  • Vary in colour due to display capabilities and graphic properties of computer monitors, tablets and mobile devices

 

Exchange for Size

We accept return and exchange for size of the same product with same colour only.

You are responsible for shipping fee of return. Replacement will be sent through standard post by Hongkong Post. Upgrade to other shipping methods is available upon request with cost bared by requester.

If the replacement piece is no longer in-stock, you could choose to replace with another item available. Difference in price will not be refunded if the price of exchange item is lower than the original one. You are required to pay for the difference in price if the price of exchange item is higher than the original one.

Refund is not available for exchange for size.

 

Exchange for Defect Item

Amenie is responsible for the shipping fee except the additional cost charged for delivery to Hong Kong's remote areas.

If the replacement piece is no longer in-stock, you could choose to replace with another item available or else a refund will be issued.

 

Last updated in December 2023.