FAQs
For Chinese version, please click here.
In case of any discrepancy between the Chinese and English version, the English version shall prevail.
ORDER
Do I need an account to place an order?
You need to have an account with us to place an order.
What payment options do you accept?
We accept Payme, FPS and Bank Transfer at the moment and more payment options will come soon.
How can I check the status of my order?
You can always check your order status after login to your account. We will also keep you posted with changes in status through email.
How do I check the delivery status of my order?
We know you're excited to receive your Amenie appeal! You can always check your delivery status after login to your account or through our delivery partner with the tracking number.
SF Express (Hong Kong) Contact Information: +852 2730 0273
Can I change or cancel my order after payment?
Amendments or cancellations can't be made once your order's been paid.
RETURN AND EXCHANGE
If I found the size does not fit me, can I request for an exchange?
Yes, we can arrange an exchange for you. However, you are responsible for the shipping fee of return.
To start a return and exchange request, please contact us through ameniehk@gmail.com or WhatsApp (Tel. 46368735) with your order number and size that you would like to have in exchange. We will get back to you as soon as possible.
For further details, please refer to our Return Policy.
If I received a defective item, how do I request for an exchange?
We're incredibly sorry you received a defective item.
To start a return and exchange request, please contact us through ameniehk@gmail.com or WhatsApp (Tel. 46368735) with your order number and photographs of the defect item showing the defect. We will get back to you as soon as possible.
For further details, please refer to our Return Policy.
What should I do if I received a wrong item?
We're so sorry for mixing up your order.
Please contact us through ameniehk@gmail.com or WhatsApp (Tel. 46368735) with your order number. We'll be in touch on the next steps to take.
CARE
What is the best way to take care of my Amenie apparel?
OTHERS
Any other question?
We'd love to hear from you. Please drop us a message through ameniehk@gmail.com and we'll do our best to help.
Last updated in December 2023.
In case of any discrepancy between the Chinese and English version, the English version shall prevail.
ORDER
Do I need an account to place an order?
You need to have an account with us to place an order.
What payment options do you accept?
We accept Payme, FPS and Bank Transfer at the moment and more payment options will come soon.
How can I check the status of my order?
You can always check your order status after login to your account. We will also keep you posted with changes in status through email.
How do I check the delivery status of my order?
We know you're excited to receive your Amenie appeal! You can always check your delivery status after login to your account or through our delivery partner with the tracking number.
SF Express (Hong Kong) Contact Information: +852 2730 0273
Can I change or cancel my order after payment?
Amendments or cancellations can't be made once your order's been paid.
RETURN AND EXCHANGE
If I found the size does not fit me, can I request for an exchange?
Yes, we can arrange an exchange for you. However, you are responsible for the shipping fee of return.
To start a return and exchange request, please contact us through ameniehk@gmail.com or WhatsApp (Tel. 46368735) with your order number and size that you would like to have in exchange. We will get back to you as soon as possible.
For further details, please refer to our Return Policy.
If I received a defective item, how do I request for an exchange?
We're incredibly sorry you received a defective item.
To start a return and exchange request, please contact us through ameniehk@gmail.com or WhatsApp (Tel. 46368735) with your order number and photographs of the defect item showing the defect. We will get back to you as soon as possible.
For further details, please refer to our Return Policy.
What should I do if I received a wrong item?
We're so sorry for mixing up your order.
Please contact us through ameniehk@gmail.com or WhatsApp (Tel. 46368735) with your order number. We'll be in touch on the next steps to take.
CARE
What is the best way to take care of my Amenie apparel?
- Go for hand wash (we promise it's worth the trouble)
- Wash immediately after use
- Wash inside out
- Use lingerie or laundry bag to protect them while washing in machine
- Separate dark colours from lighter shades to prevent colour transfer
- Wash white pieces separately
- Do not dry clean/ iron/ bleach/ use fabric softener
OTHERS
Any other question?
We'd love to hear from you. Please drop us a message through ameniehk@gmail.com and we'll do our best to help.
Last updated in December 2023.